What's new on Follow Up Boss

Follow Up Boss news feed and changelog.

New
September 25, 2020

Pause leads for an agent

There are times when you need to temporarily stop sending new leads to an agent, for example they are on leave, out of shift, or already got too many leads to handle. Now Admins can do it with one click on the Teams screen:

No more tedious editing of the Lead Flow and Group screens back and forth when you need to take someone out of rotation and then bring them back. Read more here.

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New
September 19, 2020

Call recording freedom

Sometimes one size doesn't fit all. Our call recording feature is great for coaching and keeping track of conversations, but what if you need to keep if off for some users? Now it's as easy as one tick on the Teams screen:

Slice and dice, mix and match, now you can have call recoding enabled for some users but not others. See more about call recording in Follow Up Boss.

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New
August 27, 2020

Android Updates: Team Inbox, Inbox Filtering, and Text Templates

Hey Android users,

If you’ve been using Team Inbox on the desktop you’ll be happy to hear that we’ve added it to the app as well. As of now, you can see all of the Team Inboxes you have access to as well as reply to the calls and messages in them. You’ll also see the conversation assigned to you in “My Inbox”.

You can now filter all of your inboxes to only show texts and calls or to show all inbox items. Take a look below and notice the three horizontal lines in the upper left, all you need to do is tap those to filter your inboxes.

Here’s our help documentation on Team Inboxes to get you started if you’re not using it yet.

Keep an eye out as we continue to round out Team Inbox functionality in the app and let us know what you’d like to see next!

A few other things we’ve been working on in case you haven't noticed them just yet:

Text templates are now available. Just tap the paper icon in the upper right of your text conversation to use a text template.

When an update is available in the app, you’ll see a little red badge show up over the Settings icon in the lower right to let you know so you can benefit from our updates as soon as possible.

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