Download Call Recordings

You can now download call recordings to help with coaching your agents and reviewing calls.

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BombBomb fix

Accounts who have the BombBomb integration enabled, were experiencing some issues with fetching data from the sidebar. This was tracked back to an issue in BombBomb's code.

We have patched their code on our end and so BombBomb users should have a much better experience.

From what we could tell is fetching of people was not the only this was causing.

Lead deduplication by phone

By default Follow Up Boss would either deduplicate leads by email or the combination of phone number AND name. Now in addition to these checks, if no matches are found, we will also search for existing leads by phone number only. In all deduplication checks, if there are multiple matches, we will select the most recently created lead.

Person sidebar tweaks based on your feedback

  • We have stabilized fetching data, it should be much more reliable.
  • Accounts with Dotloop connected were experiencing an overall slower sidebar load time, this has been fixed, though deals section will be slower to load still, we will look at this further in the future.
  • Action plan buttons are brighter colored, should stand out a bit more, so it's easier to see when an action plan is running.
  • Task order has improved and functions more like a task list.

As always, keep the feedback coming in, we will keep improving and making things look better!

Organize your Person Sidebar fully released

Everyone now has access to the new sidebar. For details on that release, you can see this release note or visit the help article!

Inbox Lead Processing for Agents and Admins with Google connected email

Inbox Lead Processing is enabled by default for account owners that connect with a Google email address.

Now, we've made ILP available for agents and admins that connect a Google email address. They will need to explicitly turn it on in Admin -> API

Please note that agents will not be able to view or edit lead flow in any way, similarly to their lead email addresses.

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Organize your Person Sidebar

We have started enabling this feature for a few accounts. Don't worry, we will be opening it up further soon!

You can now re-order your sidebar sections, as well as collapse and expand them.

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Read more about it here

File drag and drop

We improved some styles around dragging and dropping files into the person attachments section or the deals attachments.

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Also we fixed some styles when dragging files into an email.

Android 2.0.59 Release

• Property inquiries and other lead activity now display description text.

Get the update from the Google Play Store here.

Android 2.0.58 Release

• Fixed an issue that prevented search from working properly for some users.

Get the update from the Google Play Store here.

No published changelogs yet.

Surely Follow Up Boss will start publishing changelogs very soon.

Check out our other public changelogs: Buffer, Mention, Respond by Buffer, JSFiddle, Olark, Droplr, Piwik Pro, Prott, Ustream, ViralSweep, StartupThreads, Userlike, Unixstickers, Survicate, Envoy, Gmelius, CodeTree