Follow Up Boss Calling Improvement (iOS v.2.10.4)

Are you taking advantage of Follow Up Boss Calling? In the coming week, we will begin rolling out the latest update to iOS. In this release version 2.10.4, the Follow Up Boss team has made improvements to make it simpler for you to make and receive calls while still using your carrier’s native network to ensure the best call quality is available to you.

Here is a quick overview video and help documentation to get you started with those improvements. Once your device receives the update automatically from us, we want to hear from you to make sure calling on iOS is a first-class experience for you. Share your feedback or simply respond to this email.

Note, we are actively working on applying this Call Quality enhancement to Android as well, so let your Android buddies know that they will be getting this feature as well in the coming weeks.

iPhone Fix - Claiming a lead via notification (iOS v2.10.3)

We released a fix to address a disappearing dialog box when claiming a lead via the push notification message on the iPhone. Tapping on the unclaimed lead notifications will now show the recent leads screen in the background, along with displaying the unclaimed lead at the top of the recent leads list.

Follow Up Boss Calling (Android v 2.9)

Are you taking advantage of Follow Up Boss Calling? The team and I would like to invite you to try out our newly updated Android app released today. In this update, the Follow Up Boss team has made a huge core change in how the Android app makes and receives calls. This update not only ensures the best call quality available but also makes it dead simple for your team to track and log all their calls while they are out on the road!

You can even have all your calls recorded if you have, call recording enabled.

Getting started:

Realtime Team Leaderboard

Are you ready to unify and inspire your team and show off their hard work on that big TV in your office? Well, that day has come as we are excited to announce Follow Up Boss’s new Realtime Leaderboard available to all our Pro, Dominate, and Platform customers.

Here is a quick overview video to get you started. http://files.followupboss.com/v/dBX9GosuuGuTBqkkUlTp

Bugfix for team leaders

There was an outstanding issue where leaving a note with a mention on a contact would unintentionally add the team leader of the assigned agent or lender if one existed. The fix for this has been released.

Follow Up Boss Calling (iOS v 2.10.1)

The team and I would like to invite you to try out our newly updated iOS app released today. In this update, the Follow Up Boss team has made a huge core change in how the iOS app makes and receives calls. This update not only ensures the best call quality available but also makes it dead simple for your team to track and log all their calls while they are out on the road!

Here are the help documentation and quick overview video to get you started.

Also, as one of our superstar customers, your feedback is of the utmost importance we want to hear from you to make sure calling on iOS is a first-class experience for you. You can post your feedback here

Note, we are actively working on applying this Call Quality enhancement to Android as well, so let your Android buddies know that they will be getting this feature as well in the coming weeks.

Other enhancements of note:

  • Calling is now enabled by default when a user logs in.
  • Unclaimed Lead notification restores the old behavior, showing the notification in-app Can't claim lead if not in-app - Support
  • Appointments can be made on 15 minute intervals rather than only on half-hours.
  • Emails are now correctly marked 'read' when viewed from the Inbox
  • Phone number extensions are supported
  • The user is no longer asked to allow Bluetooth permissions.

Preserver Person Nav

When your page refreshes for any reason, we will now preserver your person navigation, before this would lose it's state and no longer show the navigation.

Screen Recording 2020-02-14 at 12.19.07 PM.gif

Bugfix: Team leaders viewing team inbox conversations

We just released a fix for an issue where account team leaders would not be able to view inbox conversations with contacts that they were not assigned to or a collaborator on.

See https://help.followupboss.com/hc/en-us/articles/360019966414-Teams for more details on the account team leader role.

You can now search in calls!

The search bar will now also search in call logs and voicemail transcriptions:

Screen Shot 2019-12-17 at 15.32.32.png

Just click the "calls" tab in the search results drop down to see the matching call logs and voicemails, and click the result to go directly to that person.

Website Activity tab

Now you can see at a glance what home this person is looking for and the last pages they visited on your website:

Screen Shot 2019-11-14 at 12.13.41 am.png