Separate first and last name fields

We have split up the first and last name fields. This means Follow Up Boss no longer has to split this up automatically, which ensures you always get the correct first or last name in your merge fields.

Screenshot 2019-01-16 11.00.09.png

Support Widget

We are switching support systems, and so there is a new widget in the bottom right of the screen you can use to find articles and contact support.

Screen Shot 2019-01-11 at 8.42.19 AM.png

People Table - Ignore filter for reports

There were cases, for example when viewing contacts from a report, where we would save this as a preference on the people table for later. These can sometimes be very large, and this isn't something you want to be saved as a preference on the people table.

We no longer will save these filters on the All People screen.

Fix for texting on iPhone

The latest update (v2.6.2) fixes a bug where tapping on a notification for a message from a lead could temporarily cause it to appear in the wrong thread when the app opens.

Fix for Zillow event times

We released a fix for events created for leads coming in via Zillow Tech Connect sometimes showing an incorrect time. We now always use the time the event was added to FUB, which should be more accurate.

Fix for notes on iPhone

We released a fix for notes on iPhone. There was an error that caused the iPhone app to be stuck in a loading animation (3 pulsing grey circles).

To pick up the fix you will need to close app. Double tap the home button and swipe up on the Follow Up Boss app from the list of running apps.

Tooltip for caller label

There was an issue where the tooltip wasn't showing the phone number when you hovered over the phone label in the call bar. This has now been resolved.

Facebook Lead Ads


For those of you running Facebook Lead Ads, you can now directly connect Follow Up Boss to Facebook to process leads from those ads.

Visit Admin -> Integrations -> Facebook to set it up now.

Screenshot 2018-12-05 12.47.10.png

If you're using Zapier to process Lead Ads currently, don't worry, that will still work as well. This new feature is just much easier to set up, so give it a try for any new Facebook pages you create.

See this help article for more information:

iPhone app: v2.6

This release provides Deep Linking, Sending MMS photos, new sounds, and a couple bugs fixes:

When you tapped on a link in an email app on your iPhone, older versions of the app brought up a web page in the phone's web browser (such as Safari) instead of opening our iPhone app. Now, links will open in the app, and if the link identifies a specific lead, it will show you that lead. It may postpone offering to show the lead if you left the app while writing a note or editing a lead. When you finish that change, the app will offer to open the lead for the link you earlier tapped on in the email. Please note that if you tap on a link in an email while inside our app, for example from the Comm tab, it will exit our app and open that link in your phone's web browser.

Our 2.5 release brought viewing of photos in the app's text messaging screen, and now in this release, you can send photos too! As many as you want! When you tap the button:

you will be asked if our app can access your Photos, which you need to agree to in order to send MMS photos. Then you can select whichever photos to send. Each selected photo will appear faded when chosen (see below). The first photo will be already selected for you, but you can tap it to avoid sending it if you prefer. After picking the photos to send, tap the checkmark in the corner, or the X in the other corner if you change your mind.


Before sending, you get a chance to review the selected photos, and if you don't want to send one of them, tap the red circle X to remove it from the group. You can also type a message to send with the photos. Then just tap the blue circle up arrow, and your photos will be sent!


We also added sounds when you send a text message from our app, and sounds when you receive push notifications.

For users that did not have IDX integrations, we were not showing email activity, but that is now fixed in this release.

Also, if you tap on a link in a note, the link now opens.

Clearer voicemail message recording

Today we have improved the way you record voicemail greetings in Follow Up Boss for customers with our calling add-on. In an effort to get a crisp clear voicemail greeting, instead of dialing a mobile phone, we are now using the in-app dialer to record your message. If your voicemail recording sounds like you were driving through a tunnel, you will want to head over to "My Setting" page (option under your username/initials upper right) and record a new greeting using your headset or microphone.


Along with better recordings, we have also upgraded our automated voice responses (Text-To-Speech) to a more human sounding voice. 🤖 -> 👩‍💼

As always, we are working hard to deliver a great product to help you accomplish your goals. If you have any suggestions for us use the 'Give Feedback' option under your username in Follow Up Boss.

No published changelogs yet.

Surely Follow Up Boss will start publishing changelogs very soon.

Check out our other public changelogs: Buffer, Mention, Respond by Buffer, JSFiddle, Olark, Droplr, Piwik Pro, Prott, Ustream, ViralSweep, StartupThreads, Userlike, Unixstickers, Survicate, Envoy, Gmelius, CodeTree