Security update for iOS and a few iPhone app bug fixes
Apple recently released iOS 14.5, which fixes over 50 security issues, many of them critical. They followed this quickly with release 14.5.1, which fixes a web browser security issue that Apple says "may have been actively exploited."
If you have an iPhone or iPad, we recommend updating your iOS to version 14.5.1, as we prioritize security to keep our customers as safe as we can.
More details on this update from Apple are here.
And now for the iPhone app bug fixes:
We released version 2.16.1 of our iPhone app, which is now available in the iOS App Store. You can opt to manually update the app here if you want, or the auto-update will happen in the coming days.
This is mainly a bug-fix release, addressing the following issues:
Bad password: If a user entered the wrong password, they would end up in a state where they needed to kill the app to try again. This was a regression introduced in version 2.15.3, and also occurred in 2.16.0, and is now fixed.
Robust email signatures: Some complex email signatures would not be accurately added to emails, due to data processing issues. That processing is now stripped-out before sending, and the accurate signature will now be properly inserted.
Add first Relationship: If a lead had no Relationships, you couldn't add one in version 2.16.0, but now you can.
Appointment invitees for Relationships: If any email for a person was already invited to an appointment, other emails including those for Relationships could not be added.
Action Plan emails assigned %agent_% and %Sender_ merge fields
We've introduced a change to make it easier for you to introduce agents and/or referral action plan emails.
Previously, when sending emails via Action Plans we would always use the Sender's profile information instead of the assigned agent. This made it difficult for teams wishing to send emails for agent introduction or lender referrals. With this new change, Action Plan emails will always use the assigned agent information just like when sending 1<>1 template emails.
Additionally, we introduced a new merge field for %sender_ to make it as clear as possible for you to specify what information to use when sending an email template.
1) Action plan will always use Assigned agent information
2) Action plan will use the Sender's profile information for introduction emails
There are more details within the help document below and If you have any questions, please email us at support@followupboss.com
Text Template Performance Scoring
With Follow Up Boss's new performance benchmark engine you can now see the effectiveness of your text templates with a simple glance to ensure they are driving the best possible reply rates.
How does it work?
Simple, the 30-day benchmark score is just like when you were back in school with that Bell-shaped scoring on that exam. The overall score for each Template is calculated as a percentile score that indicates where that particular Text Template scored ranked on the bell curve relative to the overall 30-day global reply rates. This performance benchmark will help you proactively monitor what templates are working well and which should be reviewed to optimize its deliverability.
You can see your Text templates scores directly when choosing a Text Template and on the Text Template management screen.
There are more details within the help document below and If you have any questions, please email us at support@followupboss.com
Google Calendar Sync
We've released a fix to improve the reliability of our Google Calendar sync, as part of this release customer accounts will be re-syncing over the next few days.
If you continue to see any issues with your Calendar sync after this week please let us know at support@followupboss.com and we'll investigate/fix right away.
Lead Alert SMS Text Messages
We have seen an increase in carriers suppressing "Lead Text Alerts" mainly from AT&T. We are still actively working with our provider & carriers (ATT&T, Verizon, & T-Mobile) to get this resolved and want to provide everyone with this update.
We recently added two dedicated numbers to help improve Lead Alert SMS Text deliverability allowing for more volume and resiliency overall. We also just introduced a new suppression logic for SMS Text Lead notifications (New lead, Re-assigned, Inquiry) to a maximum of 1 every 10 seconds to help prevent excessive individual agent mobile numbers from triggering a mobile carrier Text SMS suppression due to bulk re-assignment event.
We do still advise everyone to rely on Mobile Push Notification alerts and/or email as those are not subject to these mobile carrier suppressions. For help setting up Mobile Push notifications on your phone learn more in our help section iPhone & Android or contact us
Here are the two numbers:
- TFN:855-672-8426
- TFN:855-672-9077
Note: adding these numbers as a Follow Up Boss Lead Alert Contact on your phone will help you identify these messages quickly.
Ending bad sales calls ☎️ new cell bridge option
If your traveling or have bad wifi using VOIP is not ideal for call quality and nothing worse than a bad quality sales call.
We've rolled out a new option for making calls via your cell but still getting everything tracked and recorded in Follow Up Boss (requires a dialer plan).
We will also be releasing a power up option to turn this off in the next few days if you prefer to not have the extra click / choice before each phone call.