What's new on Follow Up Boss

Follow Up Boss news feed and changelog.

Fix
May 06, 2021

Security update for iOS and a few iPhone app bug fixes

Apple recently released iOS 14.5, which fixes over 50 security issues, many of them critical. They followed this quickly with release 14.5.1, which fixes a web browser security issue that Apple says "may have been actively exploited."

If you have an iPhone or iPad, we recommend updating your iOS to version 14.5.1, as we prioritize security to keep our customers as safe as we can.

More details on this update from Apple are here.

And now for the iPhone app bug fixes:

We released version 2.16.1 of our iPhone app, which is now available in the iOS App Store. You can opt to manually update the app here if you want, or the auto-update will happen in the coming days.

This is mainly a bug-fix release, addressing the following issues:

Bad password: If a user entered the wrong password, they would end up in a state where they needed to kill the app to try again. This was a regression introduced in version 2.15.3, and also occurred in 2.16.0, and is now fixed.

Robust email signatures: Some complex email signatures would not be accurately added to emails, due to data processing issues. That processing is now stripped-out before sending, and the accurate signature will now be properly inserted.

Add first Relationship: If a lead had no Relationships, you couldn't add one in version 2.16.0, but now you can.

Appointment invitees for Relationships: If any email for a person was already invited to an appointment, other emails including those for Relationships could not be added.

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Fix
April 15, 2021

Google Calendar Sync

We've released a fix to improve the reliability of our Google Calendar sync, as part of this release customer accounts will be re-syncing over the next few days.

If you continue to see any issues with your Calendar sync after this week please let us know at support@followupboss.com and we'll investigate/fix right away.

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New
April 14, 2021

Lead Alert SMS Text Messages

We have seen an increase in carriers suppressing "Lead Text Alerts" mainly from AT&T. We are still actively working with our provider & carriers (ATT&T, Verizon, & T-Mobile) to get this resolved and want to provide everyone with this update.

We recently added two dedicated numbers to help improve Lead Alert SMS Text deliverability allowing for more volume and resiliency overall. We also just introduced a new suppression logic for SMS Text Lead notifications (New lead, Re-assigned, Inquiry) to a maximum of 1 every 10 seconds to help prevent excessive individual agent mobile numbers from triggering a mobile carrier Text SMS suppression due to bulk re-assignment event.

We do still advise everyone to rely on Mobile Push Notification alerts and/or email as those are not subject to these mobile carrier suppressions. For help setting up Mobile Push notifications on your phone learn more in our help section iPhone & Android or contact us

Here are the two numbers:

  • TFN:855-672-8426
  • TFN:855-672-9077

Note: adding these numbers as a Follow Up Boss Lead Alert Contact on your phone will help you identify these messages quickly.

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New
April 02, 2021

Ending bad sales calls ☎️ new cell bridge option

If your traveling or have bad wifi using VOIP is not ideal for call quality and nothing worse than a bad quality sales call.

We've rolled out a new option for making calls via your cell but still getting everything tracked and recorded in Follow Up Boss (requires a dialer plan).

We will also be releasing a power up option to turn this off in the next few days if you prefer to not have the extra click / choice before each phone call.

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