What's new on Follow Up Boss

Follow Up Boss news feed and changelog.

New
July 26, 2020

iPhone App Updates

Here's a quick update on recent improvements to the iPhone app.

You can specify the type of task when adding or editing a task now

You can also assign conversations from the inbox by swiping the conversation right. Note: You can still swipe left to close the conversation.

You can give us feedback directly from the Settings screen now.  If the app doesn't seem to be working quite right, you can tap "Report a bug" from the Settings screen and our Support team will reach out to help!

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New
July 15, 2020

Team Inbox Notifications

If you're using Team Inbox you'll be excited to hear that we have launched Team Inbox notifications! From now on the members of your team who have access to a Team Inbox or are assigned a Team Inbox conversation will receive desktop and mobile push notifications when a call is missed, a text is sent, or a voicemail has been left by a lead or an unknown contact. Notifications will only be sent to those who need to know to keep from creating too much noise, so you and your team will only see them in the following scenarios:

  • When an unknown contact reaches out to the team inbox and the conversation is assigned to the team inbox, a notification will be sent to any user who has access to the team inbox.
  • When a known contact reaches out to the team inbox and the conversation is assigned to a team inbox, a notification will be sent to any user who has access to the team inbox and the known contact.
  • When a known or unknown contact reaches out to the team inbox and the conversation is assigned to an agent, a notification will be sent to the assigned agent regardless of access to the team inbox or the contact.

Text Notifications:

Voicemail Notifications:

Missed Call Notifications:

Learn more about Team Inbox >

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Fix
June 25, 2020

Fixed issue with calendar events mirroring

Our Engineering team resolved an issue where mirrored calendar events would show up when multiple team members were scheduling a new event on the calendar at the same time causing Agent A’s calendar and Agent B calendar to mirror the same event until the page was refreshed. We certainly apologize for any confusion this issue caused you and your team.

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