We released several improvements to Action Plans, email templates and text templates.
Follow Up Boss CEO Dan Corkill and Lee Adkins, head of growth at Amplified Solutions, give a quick rundown of these updates in this video clip:
Please note: Only admins can create, edit or delete folders. Agents can add or remove their own templates to/from folders individually, one at a time.
For more details on this new feature, including how to add, edit and manage folders, check out the complete help guide here.