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November 18, 2021

Team Inbox improvements help you answer and track every call to your business

Team Inboxes have always been the secret sauce for improving your inbound call answer rate, thanks to their ability to capture calls to your business and ring your whole team until someone claims it. But before this recent update, there was a limit on the number of agents and phone numbers that you could broadcast calls to.

This update removes that limit, so now you can broadcast incoming calls to as many agents and phone numbers as you want, whether they’re a Follow Up Boss user or not.

That way, every lead who calls your business gets connected to the first available team member right away.

We also added a new “prompt for keypress” option if you are broadcasting calls to multiple numbers in a Team Inbox’s “additional numbers to call” section. This option is enabled by default.

With the keypress option enabled, after picking up a call, you’ll hear a voice prompt to press a key on your phone to connect to incoming callers. This ensures every inbound call gets answered by a real person, and not sent to voicemail if another agent declines the call or if their answering machine picks up.

Another new improvement that helps prevent incoming calls from going to voicemail: Team Inbox calls now ring for 30 seconds (instead of the previous 15 seconds), giving your team a longer time to catch them.

How our customers use Team Inboxes:

A lot of our top customers already display a Team Inbox phone number on their website or any advertising that relies on a solid call answer rate, such as Google Local Services Ads. That way, if a lead calls or texts their business, Follow Up Boss notifies their team simultaneously, and whoever’s free can help out.

All incoming texts and calls (including missed calls and voicemails) get logged in your Team Inbox for your team to view and collaborate on. Better yet, Team Inbox phone numbers give you full tracking, so you’ll always know which marketing campaigns are making your phone ring.

For a detailed rundown on how a Team Inbox can help you crush Google Local Services Ad conversions, check out our blog post here.

And you can learn more about how Team Inboxes work in our help guide here.

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