This release features enhancements to the Inbox including: playing voicemails, seeing their transcripts, and viewing the call history, all from an inbox entry for a voicemail or missed call. In the call history, you can also play back call recordings (if available) and see call notes. At the top of the call history screen, you can jump to that person's screen or call back the phone number related to the specific inbox item you tapped.
You can now see calls and texts from unknown numbers. If an unknown number leaves a voicemail, you can tap on it in the inbox to go to the Call History screen, and near the top is a banner that lets you Add person. Tapping the blue text takes you to a screen where you can add details for the lead, and the phone number from that voicemail is already included in the lead. The voicemail player appears at the top so that you can listen to it as you create the lead, with details from that recording.
Text messages from unknown numbers likewise show a banner at the top of the messaging screen (after you tap a text in the inbox) to allow you to Add person. The text messages sent to you from that number are shown at the top as you enter details for the new lead.