25 problems solved for 2025
25 ways your day just got easier, problem by problem
We’re almost through 2025, if you can believe that. 🗓️ 🤯
You told us what slows you down: Too many clicks, scattered info, and busywork that steals time from real conversations.
Every update we’ve shipped so far tackles a daily headache you shared. Below, you’ll see exactly what you asked for, with each framed as a real problem and the simple fix you now have inside Follow Up Boss.
No extra steps. No guesswork. Just a smoother day, one problem at a time. ✅
Work faster and smarter with AI
Automate busywork so you can focus on real conversations.
1. “I want to write polished, contextual replies without starting from scratch every time.” 👉 Smart messages: Suggested replies for texts and emails appear right in your inbox. Click, tweak, and send.
2. “I can’t remember every detail after a call, and logging it all by hand is a pain.” 👉 Sharper AI call summaries: Get clear key points and next steps after every call so nothing slips through the cracks.
Stay organized and keep your team focused on what matters
Keep Smart Lists tidy, secure, and your workspace flexible.
3. “I want to organize my Smart Lists and keep some private for admins.” 👉 Smart List Collections + admin-only Smart List Collections: Group related lists, lock what your team should follow, and keep internal lists hidden.
4. “I want to resize or collapse the People sidebar when I need more screen space.” 👉 Resizable/collapsible People sidebar: Shrink, expand, or hide the People sidebar whenever you need more room to work.
See what your buyers care about
Know exactly which homes buyers are viewing and saving, wherever you work.
5. “I want to see which homes my buyers are looking at, on mobile and desktop.” 👉 Homes Tab on mobile + Home Activity view on desktop: View buyers’ saved, viewed, and shared homes in one clean feed, whether you’re on your phone or computer.
Keep your conversations clear and easy to manage
Stay organized, reply faster, and keep your inbox clear without missing a beat.
6. “I can’t find my sent emails, texts, or calls when I need them.” 👉 Sent folder on desktop + on mobile: Everything you’ve sent is easy to find and review.
7. “I want to filter my inbox by calls, texts, emails, or apps quickly when on the road” 👉 Inbox filters on mobile: Filter your inbox by message type with fewer taps.
8. “I want to see my latest message with a lead pinned at the top.” 👉 Recent messages on lead profiles on mobile: Your most recent conversation stays front and center.
9. “I wish I could send a text or email instantly from anywhere in the mobile app.” 👉 Quick action for text/email on mobile: One tap lets you send a message from anywhere.
10. “I need an easy way to block or unblock spammy contacts.” 👉 Block or unblock numbers on mobile: Manage unwanted numbers with just a few taps.
11. “I want to send longer, clearer video texts.” 👉 Video text limit raised on desktop: Send videos up to 500 MB with better quality.
12. “I want all my initial lead routing and text autoresponders in one place.” 👉 Initial text settings in Lead Flow: Manage all your initial replies and routing rules in one clear spot.
13. “It’s clunky to text leads on mobile if my business registration isn’t finished.” 👉 Business registration fallback: If your registration isn’t complete, we automatically switch to your phone’s native texting so you’re never stuck.
Smoother operations behind the scenes
Small updates that keep your business running without hiccups.
14. “I hate when my calls get flagged as spam.” 👉 Spam label calling protection: We register your number with carriers to help prevent spam flags.
15. “It’s hard to keep track of unused or released numbers, which can cause mix-ups or extra work.” 👉 Phone number parking lot: See which numbers are inactive or released so you can manage them easily.
Get more with Zillow: Features for Zillow Premier Agents
Deeper insights and smoother follow-up for your Zillow leads. (Note: Client Insight Tools launched at the end of 2024 and are the backbone for everything new in 2025.)
16. “I want a clear view of my clients’ browsing activity on Zillow.” 👉 Client Insight Tools: See exactly which homes your clients are browsing, saving, hiding, sharing, or touring, and when, with high-intent signals automatically tagged in Follow Up Boss so you can focus on your hottest leads. Note: To access Client Insight Tools, you'll need the two-way Zillow integration enabled.
17. “I want to track my client’s timeframe to move.” 👉 Timeframe to move: Instantly see how soon buyers plan to make a move based on what they set on Zillow.*
18. “I want to see the details of my clients’ Zillow saved searches.” 👉 Saved searches: Know exactly what saved searches your buyers have set on Zillow.*
19. “I wish I could see a new Zillow lead’s past browsing history right away.” 👉 New Zillow connections: Get four weeks of Zillow browsing history the moment you connect.*
20. “I need to know immediately in FUB if I have a My Agent relationship.” 👉 My Agent status: See your My Agent relationship status instantly inside Follow Up Boss.*
21. “I want to easily find my Zillow Connections in FUB.” 👉 Zillow calls: After a connection call, jump straight to follow-up without missing a beat.*
22. “I don’t want to add tours and appointments by hand.” 👉 Tour and appointment updates: Tours booked on ShowingTime-enabled listings appear in your calendar automatically and Zillow Real-Time Touring appointments appear and update automatically.*
23. “I want all my Zillow messages in Follow Up Boss so I can reply faster without switching apps.” 👉 Zillow Messages: Keep Zillow in-app messages neatly organized inside Follow Up Boss. Note: This is available in select markets.*
24. “I want to connect buyers to loan officers quickly, without switching apps.” 👉 Zillow Home Loans updates: See your designated loan officer team, connect only with available officers, transfer buyers easily, set a default loan officer so you move faster. All that, plus group message everyone in one place. Note: This is available in select markets.*
25. “I want my Flex team to have a clear playbook for working leads in Follow Up Boss.” 👉 Zillow Flex Playbook: Get prebuilt workflows, Smart Lists, and best practices tailored by your Customer Success Manager so your team always knows what to do and when.
*To access these features, you'll need the two-way Zillow integration enabled.
More to come
We’re almost through 2025, but we’re just getting started. Keep your ideas coming. Every feature here started with you. ✨
